Guarantee and Refunds                

We pack very well, but should anything arrive damaged, we offer a no-quibble replacement of the same item or if this is not possible, something similar. And if you are genuinely dissatisfied, fill in our return form here, and mail it back same as received within 14-days for a refund - less postage and US$6 (3 GB pounds) or 15% processing fee (whichever is greater).

Returned wholesale orders will be debited a US$30 handling fee or 20% (whichever is greater), along with postage.

Mail all returns by air (marked "Gift" value US$35) to Nigel Mckay, 1 The Firs, Off Wigmore Lane, Luton, Beds, LU2 8AA, UK.
Please enclose your name & full details of payment with your return for prompt refund.

Return to bead store, click here