To save you
time most queries are answered below. If after reading you
still have a question, e-mail the address at the bottom for a
personal reply within 48-hours
How much is shipping to my
Shipping is calculated automatically on weight
by the store during checkout (before you pay).
I'm new on the internet, how do I navigate your store and
A: For detailed instructions, click
How do I claim my discount coupon?
Order as you wish, then key the coupon
code in the box at the checkout and click “redeem coupon”.
I want to order different sizes of the
same beads - what's this about I can only order one size at a
Because of the way the stores software is written, you must
add different sizes to your shopping basket individually.
Only tick one box at a time.
Can I pay by check?
A: Sure, we
accept US and UK check. Cheques + money and postal orders. As
well as Paypal, Visa, MasterCard and cash.
Where do I send my check to?
All mailing address are at the bottom of
this letter. (Paypal, US & UK checks, money orders & postal
orders, Western Union, Visa or MasterCard welcome.
Can I combine my purchase with an auction win?
Please use our AuctionWorks store to do
this – click the link on any auction or winner letter.
I paid you a few weeks ago, where is
We mail within a few days of receiving payment
and it takes about 12 days to reach you. However, because of
occasional delays by customs or the post office, we can’t
write off lost until after 30 days. If this is the case, mail
payment details to the below address.
Q: Are your stones dyed?
A: Most of our stone is natural color, except many
of the jade and all the red coral. As usual these days, these
may be dyed – but the color is fixed and does not come off.
How many beads are in a strand?
strands are 16-inches long = 400mm. So just divide this by
the bead diameter. eg: 40 x 10mm beads to a strand. However,
pearl strands are only 15-inches long.
Q: Can I buy your beads wholesale?
here for details.
all our auctions or to combine store purchases with auction
return to the store click
address for US customers. Please make out to Nigel Mckay and
PO Box 233
Fanling Post Office
address for customers in Britain. Make out to Nigel Mckay and
1 The Firs
Off Wigmore Lane
Paypal payments to firstname.lastname@example.org
If you still have a question or prefer a
personal reply mail: